Week 1:
Orientation to The Dental Office


  • What is Dentistry all about and where is it headed in the future

Dental Office Positions:

  • Dentist, including dental specialties; Endodontist, orthodontist, periodontist, etc
  • Hygienist
  • Dental Assistants
  • Front Office Representatives

Dental Services

  • Crowns, ¾ crowns; inlays and onlays
  • Bridges; cantilever bridge
  • Composites
  • Implants
  • Veneers
  • Invisalign and traditional Orthodontics
  • TMJ
  • Sleep Apnea
  • Dentures
  • Periodontal Disease


  • This first week the student will learn the different positions in a dental office and the different dental specialties. Students will also learn in detail all dental services that are offered.
Week 2:
Learning the Dental Language and Fundamentals

Tooth Anatomy

  • Numbering; Adult vs. Children
  • Surfaces
  • Quadrants

Reading Tooth Anatomy on an X-Ray

  • How to read numbering on X-Ray
  • Detecting cavities and prior dental work


  • How to read a tooth chart
  • How to notate existing work in a patient’s mouth and what dental work to be done in the future
Week 3:
OSHA, HIPAA, and Record-Keeping in the Dental Office


  • Learn regulations and laws pertaining to Occupational and Safety and Health Administration Act (OSHA)


  • Learn regulations and laws pertaining to Health Insurance Portability and Accountability Act (HIPPA)

Greeting patients and building rapore

  • Getting to know patients; dental needs
  • Asking the right questions that will make you sound interested in the patient and provide useful information to hand off to dentist and office
  • Role-play different scenarios for real life application


  • Organizing and understanding paperwork required by each patient
  • Flags and alerts used to indicate to staff of allergies and other health conditions
  • Pre-medication reminders to patients prior to dental appointment
  • Consent forms
Week 4:
Bookkeeping in a Dental Office; Billing and Insurance

Dental Insurance

  • Different types of Insurance; PPO vs. HMO; In-network vs. Out of Network
  • How to bill to insurance; eclaim and paper
  • Verification of benefits
  • What to collect when patient has insurance benefits; deductible, patient portion, and limitations


  • How to collect and input payment from patients
  • How to input payment from insurance; adjustments


  • Collection policies and systems
  • Lines of credit applications and processing; Care Credit
  • Dentrix Software Reports; AR Reports, Insurance AR Reports
  • Third Party Collection Agencies
  • Monthly Statements
Week 5:
Principles of Scheduling; Maintaining and Storing Radiographs


  • How much time allotted for each dental procedure; asking dentist how long they need
  • How to schedule a patient into Dentrix


  • How to view on Dentrix system
  • How to make duplicate copies; sending to insurance, transferring patient files, or sending to specialist


  • Verbiage to call and confirm for future appointments
  • Verifying patient’s data while on the phone
Week 6:
Treatment Planning; Verbiage


  • How to create and read dental treatment plan
  • How to breakdown co payments
  • Know how to present treatment plans thoroughly and sound confident
  • Educating patient the importance of scheduling and completing treatment
Week 7:
Building Power Dialogue to Make You Invaluable to Your Team & Doctor


  • Good Follow through and strong verbal skills are essential to build a good value for the team the Phoenix AZ dental assistant school student ends up joining. Building these skills makes the student excel and credible to the team and patients.
  • Role Playing and tips to make students more versed and confident.


  • Build confidence and strengthen verbal skills
Week 8:
Employment Strategies


  • Making you a strong candidate for future employment
  • How to schedule a patient into Dentrix
Week 6-8:


  • Over the shoulder technique watching the professionals in action
  • The workplace and tips and making the transition better for new employment

Preparation of the Student to be Well Versed in Contemporary Dental Concepts

Dentistry today has evolved tremendously and most Programs fall very short in their curriculum in preparing dental Front Office students. There are so many contemporary dental procedures and concepts available today; most dental offices are utilizing many of these concepts, leaving many dental Office Personnel short in their education and expertise. Contemporary Dental Academy prepares the student for a rewarding and state of the art education. Our graduates are very well versed and trained in the areas of contemporary dental procedures and concepts. The knowledge base that will be instilled will rival Front Office Administrators that have been working for 10-15 years.

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